Privacy Policy
electrifyAI is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.
What is personal information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.electrifyAI.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of personal information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of personal information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your personal information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
electrifyAI will not charge any fee for your access request, but may charge an
administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the quality of your personal information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy updates
This Policy may change from time to time and is available on our website.
Privacy policy complaints and enquiries
If you have any queries or complaints about our Privacy Policy please contact us via:
Terms of Service
Thank you for visiting our websites, which are owned and/or licensed by electrifyAI Pty Ltd ACN 622 490 215 (us/we).
By accessing and using our websites and associated services (Services) you agree to these terms, including our Privacy Policy (Terms). If you don’t agree to these Terms you should stop using our Services.
REGISTRATION
You must be a registered member to access certain features of our Services.
To register and activate your account, you must provide accurate personal information which we handle in accordance with our Privacy Policy. You must keep your registered details current and secure as you are responsible for use and activity carried out under this username.
If you use the Services on behalf of a company or other legal entity, you warrant you are authorised to agree to these Terms on behalf of that entity, and that these Terms will bind that other legal entity.
For promotional purposes, we may display the usernames of the last few orders received. When registering your account, we recommend using a username rather than your full name if you do not want others to know what products you have ordered.
INFORMATION ACCURACY
The information in our Services is not comprehensive and summarises the subject matter covered. We make no warranty regarding that information and are not liable to you or anyone else if any damage or interference arises associated with use of our Services.
We may, from time to time and without notice, change or add to our Services (including these Terms). We do not undertake to keep our Services updated and are not liable to you or anyone else if errors occur in the information in our Services.
PURCHASES
Fees are payable for use of certain parts our Services. The amount of those fees and payment terms will be notified to you before you are charged the relevant amount charged.
LINKED SITES
Our websites may contain links to websites operated by third parties which are provided for convenience and may not remain current or be maintained. We are not responsible for the content on linked websites.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, we own or license all intellectual property rights, title and interest in our Services (Content). Your use of our Services and access to any Content does not grant or transfer any intellectual property rights, title or interest to you in relation to our Services or the Content. However we grant you a licence to access our Services and view the Content on these Terms.
Any reproduction or redistribution of any of our Services or the Content is prohibited and may result in civil and criminal penalties. You must not copy the Content to any other server, location or support for publication, reproduction or distribution. All other use, copying or reproduction of our Services, the Content or any part of it is prohibited, except to the extent permitted by law.
UNACCEPTABLE ACTIVITY
You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our Services, including:
sharing your username or password with anyone;
anything that breaches the privacy or other legal rights of anyone;
using our Services to defame or libel us, our employees or others;
uploading files containing viruses that could damage property of us or other individuals;
posting or transmitting to any part of our Services any non-authorised material including material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.
If we let you post any information to our Services, we can take down this information at our sole discretion and without notice.
WARRANTIES AND DISCLAIMERS
To the maximum extent permitted by law, we make no warranties or representations about our Services or the Content, including that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that our Services will be secure.
We reserve the right to restrict, suspend or terminate without notice your access to our Services, any Content, or any feature of our Services at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.
OUR RELATIONSHIP
Your use of our Services does not create a lawyer-client or other fiduciary relationship between you and us, unless we have agreed separate terms in writing with you.
LIABILITY
We exclude, to the maximum extent permitted by law, all liability which may arise as a result of or in connection with the use of our Services and/or the information or materials they contain, or as a result of the inaccessibility of our Services and/or certain information or materials being incorrect, incomplete or not up-to-date. Any liability by us that cannot be excluded is limited at our option to the resupply of the goods or services or (where applicable) repair or replacement or payment of the cost or having the goods or services resupplied, repaired or replaced. To the extent permitted by law, we will not be liable for any indirect, incidental, special or consequential loss.
JURISDICTION AND GOVERNING LAW
Your use of our Services and these Terms are governed by the law of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in that state.
These policies were last updated on 1 March 2026
Hear A Personalized
AI Voice Demo
An AI Receptionist
For Any Business!
Listen to the examples below.
The possibilities are endless!
Landscaper
Home Services Example
Real Estate Agent
Local Business Example
Naturopath
Professional Services Example
Let
electrifyAI
Work for your business 24/7
Plans Start at $397/month
AI Chat Employee
Engage with leads & customers
on multiple channels.
AI SMS
When application users ask for data, they don’t want static metrics and charts. They want data in a form that enables interactive exploration. For example, plant managers need to uncover contributing factors to their operating KPIs: the right visualization.
Missed Call Text Back
When application users ask for data, they don’t want static metrics and charts. They want data in a form that enables interactive exploration. For example, plant managers need to uncover contributing factors to their operating KPIs: the right visualization.
Webchat
When application users ask for data, they don’t want static metrics and charts. They want data in a form that enables interactive exploration. For example, plant managers need to uncover contributing factors to their operating KPIs: the right visualization.
Meta Ad
When application users ask for data, they don’t want static metrics and charts. They want data in a form that enables interactive exploration. For example, plant managers need to uncover contributing factors to their operating KPIs: the right visualization.
Get a Free Demo
of an AI Chat Employee...
Let
electrifyAI
Work for your business 24/7
Plans Start at $397/month
Have a question?
Click the Chat Bubble and ask Ashley, our AI Chat employee 👇
Turn your local business into a 24/7 profit-generating machine with AI employees that automatically qualify leads, schedule appointments, and manage customer service - no need to hire a single human!
Let us send you money with our Referral Program!